Frequently asked questions

It depends on storage capacity, the number of cameras, resolution and recording settings. During design we set a retention target and size the storage accordingly, while meeting any business-licence requirements.

Yes. Modern IP systems allow live viewing and playback from a mobile app, with different permissions for each user.

Yes. Chains typically centralise all branches in one management platform, so HQ and area managers see every site in one place.

IP cameras send digital video over the network and support higher resolution, power over the network cable (PoE) and analytics. Analogue / HD-over-coax systems are still relevant when upgrading sites with existing cabling.

In most cases, yes. The survey checks what can be kept (cabling, recorder, cameras) and what is worth replacing.

The number and type of cameras, the required level of detail, existing infrastructure (cabling, cabinet, network), mounting height and access, required retention and the scope of service. An accurate quote is given after a site survey.

It depends on scope: a small system at one business is usually installed relatively quickly, while a multi-branch project is planned in stages. Schedules are set together after the survey, including work at hours that do not disrupt operations.

Do not expose recorders directly to the internet, replace default passwords, update firmware, separate the camera network and use secure remote access, in line with Israel National Cyber Directorate recommendations.

Cameras should serve a defined purpose, avoid intimate areas, be signposted, employees should be notified, and retention and viewing permissions limited, according to Privacy Protection Authority guidance and Amendment 13. Privacy masking can be configured in cameras.

Equipment comes with a manufacturer's warranty under the manufacturer's and distributor's terms. The scope of installation and service is defined in the quote and service agreement.

Yes. Modern IP cameras support person/vehicle filtering, line crossing, smart search and more. Define the goal first and calibrate the settings on site. See our article on AI analytics.

SI 1337 is the Israeli standard for intrusion alarm systems in business premises. It sets requirements for equipment (Part 1) and for installation and installer certification (Part 2).

Businesses whose licensing conditions require it – for example armories and certain other business types. The requirement appears in the business licence conditions.

Typically: a compliant control panel, a door-opening detector, shock detectors on the walls, a motion detector in the room and multi-path connection to a monitoring centre. The exact requirement is set by the licence conditions.

In professional business systems, yes – and at sensitive sites over several communication paths in parallel.

Yes. Integration lets you, for example, immediately see on video what triggered an alarm and avoid unnecessary call-outs.

Site size and number of zones, detector types, wired or wireless, communication paths to the monitoring centre, standard or licensing requirements and integration with cameras.

Modern wireless detectors are encrypted and quick to install; wired is preferable when the standard, the client or the environment requires it. The two are sometimes combined.

Linking an alarm event to images or video from the area, so you can quickly check whether it is a real event or a false alarm.

The Ministry of Communications is advancing a gradual shutdown of the old networks. Check that the system's cellular communicator supports 4G and plan replacement in advance.

At least as required by the standard, licensing or insurer; armories, for example, require an annual check. Periodic tests should be part of a service contract.

With many panels, yes: arming and disarming, notifications and event history. Permissions and secure authentication must be configured.

It is cancelled in the software and a new one is issued – no need to change locks.

Yes. Schedules are defined for every group or employee, including days and hours.

With modern intercom and access control systems – yes, subject to permissions.

We design power supplies with battery backup and define in advance how each door behaves – locked or open – according to safety requirements.

Yes – and that integration is one of the advantages of working with one contractor for all systems.

The number of doors and sites, lock and door types, credential types, local or cloud management, and integration with other systems.

Yes, with systems that support mobile credentials (BLE/NFC). Check reader compatibility and plan an alternative for people without a suitable phone.

Biometric data is sensitive. Use requires a review of necessity and proportionality, notice to employees and data security, and sometimes an alternative. Legal advice is recommended.

A secure communication protocol between readers and controllers that replaces the old, unencrypted Wiegand. Worth considering in new projects.

Yes, analogue and IP intercoms, including integration with access control and cameras. In access control we work with leading companies.

Fail-safe releases on power loss; fail-secure stays locked. The choice depends on door type and safety and evacuation requirements.

For long distances, between buildings, in environments with electrical interference or when high bandwidth is required.

Power over Ethernet – powering a device (such as a camera) through the network cable, without a separate power point.

Yes. Re-organising, labelling and documenting an existing cabinet is common work and usually pays for itself in maintenance time.

Yes. We schedule the work to disrupt day-to-day operations as little as possible.

Number of points, distances, cable type (Cat6/Cat6A/fibre), routes and penetrations, cabinets and active equipment, and testing and documentation requirements.

Cat6A supports 10 gigabit up to 100 metres and copes better with high-power PoE, so it is usually the recommendation for a new project.

IEEE 802.3bt, which allows higher power over the network cable, for PTZ cameras, intercoms with screens and powerful access points.

Fibre infrastructure includes splicing, testing and documentation. The scope of testing is defined in the quote.

Separation (VLAN and firewall) reduces cyber risk and prevents load on the corporate network.

Labelled outlets and ports and organised documentation, so faults are easy to locate and the network easy to expand.

Yes, as part of the network infrastructure. Coverage design and access point selection follow the building and its use.

It depends on the type of building and business, the Fire and Rescue Authority's requirements and the business licence conditions.

In an addressable system every detector has its own address, so you know exactly where the event is. A conventional system identifies only the zone.

Periodic inspections and maintenance are required; SI 1220 Part 11 deals with the maintenance of fire detection systems.

Yes, and at many sites this is recommended so that an alarm is handled even when nobody is on site.

Building area and layout, system type (conventional/addressable/aspirating), standard and licensing requirements, associated actions and monitoring-centre connection.

A system that draws air through pipes and detects smoke at a very early stage. Suited to server rooms, high-bay warehouses and special spaces.

Yes, to EN 54-25. Check with the approving authority whether they are accepted in the specific project.

An amendment sheet from January 2024 added, among other things, requirements for detectors in electrical panels above a certain size. Check the current edition.

Associated actions such as releasing doors on escape routes can be integrated, according to the design and requirements.

Approval is given according to licensing requirements and the competent authorities. We install to the design and the standard and provide the required documentation.

Choosing detectors suited to the environment (for example multi-sensor), correct positioning, cleaning and ongoing maintenance.

Cameras, alarms, access control, intercom, networking and fire detection – according to what is installed in the chain and what is defined in the contract.

Usually yes, after an initial survey that maps the situation at each branch.

Yes, nationwide coverage.

Contact us, we map the branches and systems, and together we build a service contract that fits the chain.

The list of systems and sites, preventive maintenance, fault handling, software updates, reports and documentation, as defined in the agreement.

Urgency levels and times are defined in the agreement between the parties, according to system type and location.

By phone, WhatsApp or email, with a record for every request.

Yes, visit reports and fault summaries can be provided according to the agreement.

Cameras and recording, alarms and monitoring-centre communication, access control, fire detection according to the standard, and network components and UPS.

Password management, firmware updates, secure remote access and replacing unsupported equipment.

Yes, including Wolt Market (all branches in Israel and monthly service), Rami Levy Stock and Big Fashion on monthly service.